If a refund is issued you will lose access to the item. Returns can also be completed by mail. It specifies the exact terms in which returns and refunds are processed:. Please note that this excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday.
You can also request a refund by following these instructions. To return or get a refund for devices you bought on the Google Store, go to the Google Store refunds page for more information. You may get an automatic refund if you uninstall a paid app shortly after first buying it. If you want to reinstall the app, you'll have to buy it again and you will not be eligible for a refund on that purchase.
However there are exceptions see below. You can only return an app or game for a refund once. If you buy it again you will not be able to get a refund. If a refund is issued you will lose access to the item. If your music won't play try to fix music playback issues. You will still have access to the subscription until the end of the period you have paid for. For subscriptions to Pandora, Spotify, or other music streaming subscriptions, see the apps, games, and in-app purchases section above.
Depending on your specific situation, you may be able to return a song or album within 7 working days of purchase as long as you haven't downloaded it or played it. Once you download or stream music, you can't cancel your order for a refund unless it doesn't work properly. If you return a song or album it may be removed from your library and you may not be able to listen to it.
If your e-book or audibook won't load or play, try these troubleshooting steps. If your refund is approved, the e-book or audiobook may be removed from your library and you may not be able to read or listen to it.
Single-issue purchases of magazine titles are not refundable unless you can't access the issue or there is a defect with the content.
We can only refund active subscriptions, and are unable to refund subscriptions that have already ended. If you return a publication it may be removed from your library and you may not be able to access it.
Play gift cards and other prepaid Play balance are not refundable unless required by law. Promotional Play balance is not refundable. If your gift was purchased through a third-party retailer, contact the retailer for refund information.
Refunds from Google Play are returned to the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid. If the status is "Refunded," you will see a credit on your form of payment. If they beat their four-week refund timeline, customers would be much happier than if they originally expected to get a refund in a week, and ended up waiting three. San Lorenzo Bikini does this extremely well on their Return Policy page, using design and clear language to communicate their policy.
No one should need legal assistance to understand your return and refund policy. Take this story about a woman who bought her father a train set for Christmas. It needed to be exchanged due to a defective power switch, but because she had purchased it early in December, the refund period had passed. To combat holiday returns, Cases. Be as liberal as possible with your returns policy. Return windows are becoming more important to consumers, and they have an increasingly large choice of places to buy.
Returning a purchase is never a fun experience — but being asked to pay for shipping and a restocking fee can make it hurt even more. As Invesp found ,. Austin Bazaar makes it clear that returns are totally free for customers, and if there was a mistake or accident with the order, they will even pay for the shipping costs both ways. Work out what each option you are considering will actually cost your business. If you were to read the policy to a child, would they understand it?
RedsBaby sells strollers and other baby accessories online , something that could be very bulky and difficult to return. Erdem offers a similar low-effort return experience suited to their target market of busy business women. Keeping customers informed on the status of their return is also important to an effortless experience.
Let them know or provide tracking numbers when their item has made it back to you, when the refund has been processed, or the replacement sent out. Offering alternatives is a great way to be cost efficient and make sure your customers stay happy. If you are offering alternatives other than a full refund, train your front line staff on when and how to offer each alternative. San Lorenzo only offers exchanges or store credit as well. They even detail exactly how to do it.
I see a lot of brands that jump into an aggressive refund policy for the customer , and get seriously burnt on the backend. Next, read the instructions and select the Print Return Label button to print your shipping and any required hazmat labels. We recommend using the original packaging if you are returning a computer. You can always return the item to any U. An Apple Specialist will assist you with your return. Your refund will be processed at that time. Once we receive your item, a refund is initiated immediately.
If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancelation request. The way your refund is processed depends on your original payment method:. If you purchased your item from Apple in the U. Apple Store for an exchange. Item exchanges are, of course, subject to in-store product availability. It's a good idea to check in-stock availability by calling the Apple Store, or by viewing the product on apple.
Personalized items and custom-configured Macs may not be eligible for exchange at an Apple Store. Items ordered online from Apple that arrived damaged or are incorrect can be returned to any U. Apple Store, or by contacting Customer Service at Visit Your Account page and select Return a Gift. You can review items eligible for return at this time. You can only return items from one order at a time.
Provide your contact information and select Continue to submit your return. Use the Print Return Label button and attach your pre-paid shipping label and any hazmat labels to the outside of your shipping box. You can also return eligible items to an Apple Store.
Once we receive your items, we'll email your refund in the form of an electronic Apple Gift Card. You can use your gift card to shop on apple. For more information, please read the U. Apple Sales and Refunds Policy. Thanks for shopping at Apple. We appreciate the fact that you like to buy the cool stuff we build.
As with any shopping experience, there are terms and conditions that apply to transactions at an Apple Store. We fundamentally believe you will be thrilled with the products you purchase from the Apple Store.
We understand, however, that sometimes a product may not be what you expected it to be. In addition, please note the following:. Wireless carriers have different service cancellation policies. Returning your iPhone, iPad or Watch may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account.
Please contact your wireless service provider for more information. The purchase and use of Apple products are subject to additional terms and conditions found at https: Making unauthorized modifications to the software on an iPhone violates the iPhone software license agreement.
Refund, Exchange, or Return. Home Depot Return Policy vs Lowes Hardware Store Return Policy Home Depot is one of the places that Americans often goes to when they need home items often homeowners need for their DIY projects. The “Return and Refund Policy” Generator will create a custom policy for your ecommerce store. Download the Return & Refund Policy Template as a PDF file or Download the Return & Refund Policy Template as a DOCX file. The store’s return window is 90 days for unopened, undamaged items with a receipt. A couple of exceptions: consumer electronics, which have a day return window, and Target-brand items, which.